At "La Casa Que Canta" hotel (hereinafter Cantotel, S.A. de C.V.), we are concerned about the confidentiality and security of the personal data and personal sensitive data, and are committed to protect your privacy, adhering to the "Federal Law for Protection of Personal Data Held by Other Individuals" published in the official journal of the federation on July 5, 2010.
You may review this privacy notice any time in our web site http://www.lacasaquecanta.com.
IDENTITY AND ADDRESS OF THE LIABLE PARTY
Cantotel, S.A. de C.V. expresses to be a legally constituted enterprise in conformity with the Mexican law, with fiscal address at Moliere 39-801, Colonia Polanco, Delegación Miguel Hidalgo, 11560 México, D.F., the Hotel's address being Camino Escénico a Playa La Ropa, Colonia La Ropa, 40880 Zihutanejo, Gro., Mexico.
Data collected by Cantotel, S.A. de C.V. is personal and sensitive: Personal Data: name, address, occupation, official telephone, home and mobile, electronic mail, CURP, official I.D, birth date and RFC. Sensitive Personal Data: Passport, medical record, credit card, type of banking account, name of bank, account number.
PURPOSE OF PROCESSING OF PERSONAL DATA
Register the person as client of the hotel.
Planning and obtaining accommodation at the hotel.
Provide us with your email address for our promotions.
Send you marketing communications or surveys.
Respond to your questions, suggestions and comments.
Improve the quality of your visit to our hotel or web site.
Send out tax receipts.
Request information on products, goods and services; as well as promotions.
Make payments and refunds.
Cantotel, S.A. de C.V. could transfer the received personal data when necessary for prevention, diagnosis or medical treatment, the offering of sanitary assistance, or when the competent authority may so request it.
Transfer to third parties that operate our software and/or any computing infrastructure that may be used to carry on operations and services; as well as for maintenance or failure repairs of any kind.
If the user does not object for his/her personal data to be transferred, it will be understood that he/she has granted authorization to do so.
PROTECTION OF PERSONAL DATA
Cantotel, S.A. de C.V. has the physical, technical and administrative security measures to protect the personal data and the sensitive personal data in a security program, in order to avoid consultation or subtraction without authorization, of the stored information in our servers/systems. The server/site systems are formed with encrypted data or encrypted coding. When one enters personal information during the reservation process or during the email registration requesting information, your data is protected through the SSL ((Secure Socket Layer) technology, assuring a secure transmission.
MEANS TO EXERCISE THE RIGHTS OF ACCESS, CORRECTION, CANCELLATION OR OPPOSITION (ARCO - in Spanish)
All of your personal data is treated in accordance with the applicable and valid legislation in the country, thus we inform you that you have at all times the right to access, correct, cancel or oppose (ARCO - in Spanish) the treatment that we give to your personal data; rights that you can validate by sending the corresponding written application through the Reservations and Sales Department, phone (755) 555700 or by email firstname.lastname@example.org, or email@example.com. The application should state the reason for which you are contacting them, and our answer will be sent within the time allowed by law to the sender's email.
MODIFICATIONS TO THE PRIVACY NOTICE
This privacy notice could be modified by Cantotel, S.A. de C.V., such modifications will be timely informed through its web site www.lacasaquecanta.com and will indicate, at the bottom of the page of said site, the date of the latest version.